We love our customers and everyone who wants to become one.

Write to us on [email protected]:

1 In case you are facing any issue.
2 Would like to ask us a question.
3 If you would like us to customize an offer for you.

General Questions

Shark Mood assures the delivery of 100% Authentic Modafinil right to your doorstep at the best prices. We offer free shipping and guarantee a reshipment or refund in cases where your shipment does not reach you or is received in a damaged condition. The packages are shipped discreetly with no markings or indication of its contents in most cases. Finally, our customer support is unmatched. We provide 24/7 email support so that you can have your queries resolved instantly.

sharkmood.com is a highly secure website as it has a SSL certificate that ensures that all data that you input on it is encrypted before it is transmitted over the web.

Our payment gateway is SSL secured and uses a high level of encryption while processing your payment.

We do not retain your credit card information at our end so you can be rest assured that your private data is handled only by the payment companies.

sharkmood.com is hosted on a highly secure dedicated server which has adequate protection against unauthorized attempts to gain access. As an added measure of protection, all sensitive personal data is removed from the server once the order has been delivered successfully.

We do not retain your credit card information at our end so you can be rest assured that your private data is handled only by the payment companies.

You can contact by email on [email protected] Please check your spam folders to ensure that our emails do not land there.

ORDERING FAQ

In such cases you could opt to use Skypax to forward our products to you.
Here are the steps incase you wish to use them:
1. Got to skypax.com
2. Choose 'UK Parcel Forwarding Service' – Join Now
3. Fill out the form and pay the required fee
4. You shall then receive a 'suite number' and the delivery address in the UK
5. You can now buy on sharkmood.com and use this Skypax UK delivery address as the delivery address

Once Skypax receives our shipment they shall inform you of the same. You can then provide them the shipping address of your country where you wish to receive our products and Skypax shall forward the same.

Skypax has an extremely high delivery rate.

PAYMENT FAQ's

We accept payments by Bitcoin (BTC) & Etherum (ETH).

We accept Mastercard, Amex and Discover credit cards.

We also accept the following crypto-currencies: Litecoin (LTC), Tether USD (USDT), Dai Stablecoin (DAI), Bitcoin Cash (BCH), BitTorrent (BTT), DigiByte (DGB) & Tezos (XTZ).

We may be able to accept crypto currencies other than the ones mentioned above. Please do email us on [email protected] in case you do not find your preferred currency in the list.

Ordering on Shark Mood is discreet and your credit card statement will reflect a different merchant name. Please do keep this in mind in order to prevent mistaken chargebacks.

In the event that your credit card transaction is declined you may try the following:

  • Try paying by a different credit card.
  • Contact your credit card company and get them to authorize the foreign transaction that you are trying to make for online shopping. You only need to give them the date and amount of the transaction and get them to authorize it.
  • You can retry the payment once the credit company authorizes the transaction for you.
  • Try paying by Bitcoin, Etherum or the various other options on offer.

Your card may also be getting declined for the following reasons:

  • Your card may have an insufficient balance.
  • Your card may have a limit on the amount that can be spent in a single transaction.

In case you still face issues you can email us on [email protected] and we shall attempt to sort things out.

Since this is a foreign transaction the credit card processor charges a payment processing fee which gets added to the amount you pay. This charge does not benefit us in any way.

In case you did not receive the payment confirmation in your inbox, you need to look for it in your spam folder.

If you did not receive it in your spam folder too, please mail us on [email protected] and we shall sort things out quickly.

We want you to have the best experience and therefore customer service is very important to us.

You will always get the product you ordered or a 100% refund of the money you paid us.

We provide free reshipments in the following cases:

  • If there is a problem with the delivery and you do not get your order within 45 working days from the date on which you received your tracking number.
  • If you receive the wrong product or a short quantity
  • If you receive the shipment in a damaged condition


We offer a 100% refund in the following cases:

  • Where the reshipped delivery does not come through as well
  • If you can offer a genuine and valid reason for requesting a refund
  • The refund amount shall not exceed the original amount you have paid us under any circumstances.

    Please read our Reshipments and Refund policy to know more.

We do not offer a refund and you shall need to pay the shipping charges for reshipments in the following cases:

  • If you have provided incorrect contact details
  • If you have provided invalid shipping details
  • Failed delivery attempts in cases where you do not accept or collect the order
  • If you have used the Skypax forwarding service

The refund amount shall not exceed the original amount you have paid us under any circumstances.

Please read our Reshipments and Refund policy to know more.

SHIPPING FAQ'S

We ensure that your parcels are shipped discreetly in plain packaging without mentioning its contents in most cases. You can shop with confidence as there would be no way of telling what's inside the package.

The only markings on the package would be:

  • Your address
  • A return address, as this is mandatory. This would not mention Shark Mood.
  • Some postal markings
  • Mandatory information required by the customs department. This would not mention the products by name in most cases.

Once we receive the payment confirmation, your order shall be shipped within 24 hours on weekdays and on the following working day in case of a weekend.

We offer free shipping on all our products regardless of the quantity you order.

We ship worldwide using the time tested and trustworthy Express Mail Service (EMS) offered by Universal Postal Union. We may use Registered Mail services for certain locations.

In case you did not receive the tracking details in your inbox, you need to look for it in your spam folder.

If you did not receive it in your spam folder too, please mail us on [email protected] and we shall sort things out quickly.

We do not offer any alternate mode of shipment as the ones we use have a high rate of success in terms of ensuring delivery.

Once we receive the payment confirmation, your order shall be shipped within 24 hours on weekdays and on the following working day in case of a weekend. You shall receive your tracking details within 5 working days of placing the order.

The shipment tracking usually takes 24 to 48 hours to activate. It would take the post longer than this to update the tracking information during Covid-19. You can have up to date information on the shipment on the link that you will receive from us.

However, it is important to note that the process by which shipment tracking updates are make on tracking systems are managed by the postal authorities and we have no control over the process.

In some cases the tracking information may not update until the shipment has reached the destination country. Therefore, it may sometimes show no details for up to 7 to 10 days of shipment.

Be rest assured that this does not mean that your shipment has not been made or is delayed.

Some postal service providers may require you to sign during the shipment delivery.

In such cases you need to contact your local post office to either resend the delivery or collect it personally.

Shipping times usually range from 7 to 30 days depending on location. During Covid-19 shipping times are longer due to delays at all steps of the shipping process. They may also vary based on external factors like delay in customs, holiday season, high volume of cargo at post offices, etc…

We keep an eye on your shipments and inform you in case we spot an issue. It is instantly reshipped without any hassles.

We want you to have the best experience and therefore customer service is very important to us.

You will always get the product you ordered or a 100% refund of the money you paid us.

We offer a free reshipment in case you do not get your order within 45 working days from the date on which you received your tracking number.

Please read our Reshipments and Refund policy to know more.

We want you to have the best experience and therefore customer service is very important to us.

You will always get the product you ordered or a 100% refund of the money you paid us.

We provide free reshipments in the following cases:

  • If you receive the wrong product or a short quantity
  • If you receive the shipment in a damaged condition

Please read our Reshipments and Refund policy to know more.

We offer a 100% refund in cases where the reshipped delivery does not come through as well

The refund amount shall not exceed the original amount you have paid us under any circumstances.

Please read our Reshipments and Refund policy to know more.

All reshipments are made free of charge except in the following cases where you shall need to pay the shipping charges:

  • if you have provided incorrect contact details
  • If you have provided invalid shipping details
  • Failed delivery attempts in cases where you do not accept or collect the order
  • If you have used the Skypax forwarding service

Please read our Reshipments and Refund policy to know more.

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TOP